Payout Failed or Earnings Not Arrived? Common Causes
The most common reason earnings have not arrived: they are still in the clearing period and have not entered your withdrawable balance yet. Check the table below first, then work through the error messages.
Step 1: Check whether your earnings have unlocked
| Earning type | Enters withdrawable balance |
|---|---|
| Subscription plans | 7 days after the order cycle ends |
| One-time purchases, tips, revenue shares | 14 days after the buyer’s payment completes |
Once unlocked, the system pays out automatically on your payout day (weekly: every Monday; monthly: the first Monday of the month).
Step 2: Match the system error message
| System message (shown in Chinese) | Cause and fix |
|---|---|
| Payout under maintenance, please try again later | System maintenance — retry later |
| No approved payout account, unable to withdraw | Payout details not approved yet — see Account Verification |
| Payout time not yet reached | Not your payout day yet (weekly = Monday; monthly = first Monday) |
| Already withdrawn in this cycle | Only one payout per cycle — wait for the next one |
| Minimum payout amount is NT$1 | Balance after fees is under NT$1 — let it accumulate |
| Creator account suspended | Account suspended — contact support |
| Outstanding receipts not returned, unable to withdraw | Business-entity receipt overdue — see next section |
| Payout must exceed the total of income tax and NHI supplementary premium | Net amount after withholding is insufficient — see the Creator Tax Overview |
Business entities: overdue receipts pause automatic payouts
- Input receipt (invoice) return deadline: the 20th of each month, 23:59:59. Past that, it counts as overdue.
- While a receipt is missing or incorrect: automatic payouts are paused and no new receipts are generated, until staff mark the receipt as received.
- If several periods accumulate during the pause, the next payout after resuming is combined into a single receipt.
Received a “payout pending correction” email
When something goes wrong on the transfer side (e.g. incorrect account details), the system holds the payout as “pending correction” for manual handling — the amount is not returned to your wallet. When resolved, a “payout successful” email is sent. What you need to submit during the correction, through which channel, and how long it takes: [To be confirmed: operations team to provide the correction process and timeline].
PayPal payout failure cases and handling: [To be confirmed: operations/payments team to provide].
Still stuck?
If you have ruled out all of the above and the money still has not arrived, email support@furuke.com with a screenshot of your payout history.
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